Reset user passwords

If a user gets locked out of the SurePoint Mobile app or they need to be forced to change their password due to potential security concerns, a system administrator can email a temporary password to the user to help them restore their access.

Note: If the user tries to use the Rest Password option in the SurePoint Mobile app while an unused temporary password is available for their account, they will not receive a separate password reset code. You may need to send them another temporary password if they deleted the original one that was sent to them.

1. On the Home screen, click Settings and then click Access. You can also click on any other screen and select Access under Settings.

2. On the Users screen, click next to the user needing their password reset.

   The User Access screen appears.

3. Click Reset Password.

   

   A password reset email with a temporary password is sent to the user from noreply@surepoint.cloud. The user must retrieve the temporary password from their email and then log in using it to complete the password reset process.